Invoicing: How To Handle Disputes Like A Pro

Imagine you send an invoice to a client. You remember cross checking the numbers to be sure all was in order.

A few moments later… you receive a call from a not-so-happy customer accusing you of trying to cheat him.

You?! The same person who cross checked to be sure the invoice was accurate?

Well, this is a common scene for many businesses in Nigeria as invoicing is a tricky business, especially when it comes to disputes. 

Whether it’s a discrepancy in the invoice amount or a delay in payment, it’s important to know how to handle disputes like a pro. Think of it as a game of chess, one where you need to be prepared and have a plan of action before going into the game.

In light of this, here are some important tips for handling disputes related to invoicing as an everyday Nigerian business:

1. Keep calm and communicate: The first step in handling disputes is to stay calm and communicate your message effectively with the other party. This means clearly explaining the issue and finding a solution that works for both parties.
2. Be prepared: Keep all relevant documents, such as invoices, receipts, and contracts, on hand. This will help you present your case and defend your position.
3. Get a second opinion: If the dispute cannot be resolved through communication, consider seeking a second opinion from a third party, such as a mediator or an arbitrator.
4. Learn from the experience: Disputes are an opportunity to learn and improve. Take the time to reflect on the situation and identify any areas where you can improve your invoicing process.
5. Have a sense of humor: Disputes can be stressful but having a sense of humor–and chipping it in at the right time– can help lighten the mood and make the process more bearable.

Handling disputes in Nigerian invoicing can be a tricky business and this is why we recommend you set up a Workstedi account. 

Workstedi accounts help you create invoices, track invoices payments from anywhere in the world, receive payments, set up a digital bank account, and get reviews and feedback from customers. 

Now that you have a Workstedi account, with a little preparation and knowledge, you can handle invoicing–and any disputes that come with it– like a pro.

So just remember to prepare, keep calm and communicate when the day comes.